FAQs for Resumption of On-site Services
有关恢复现场聚会的常见问题

> WHAT TO EXPECT FOR ON-SITE SERVICES

> 恢复现场聚会须知

What precautions would be taken to ensure the safety of our members?

  • The church has submitted our safe management plans and received the necessary approval from MCCY for our on-site services to resume at both Grace@Tanglin and Grace@BukitBatok.
  • Hand sanitisers will be made available throughout the church premises for anyone to use.
  • The service halls and areas with high touchpoints will be cleaned and disinfected after each service.
  • All attendees are required to go through mandatory temperature checks and to scan SafeEntry upon entering the church premises. Everyone must wear a mask, and to observe safe distancing measures at all times. They are also reminded to maintain a high level of personal hygiene with regular hand-washing.
  • Anyone with a temperature reading of 37.4°C or found to be unwell, will be asked to leave the church premises.

我们将采取什么预防措施来确保我们会友的安全?

  • 教会已经向MCCY(新加坡文化、社区及青年部)提交了我们的安全管理计划,并获得了所需要的批准,可以在恩典堂@东陵和恩典堂@武吉巴督恢复现场聚会。
  • 所有聚会场地都将提供消毒洗手液供所有人使用。
  • 每场聚会结束后,礼堂和接触点高的地方都会进行清洁及消毒。
  • 所有出席者必须经过强制性体温测量,并在进入教堂时扫描“安全入口”(SafeEntry)。每个人都必须戴口罩,并时刻遵守安全距离措施。所有人也被提醒要保持高度的个人卫生,经常洗手。
  • 任何体温为37.4℃ 及以上或发现身体不适者,将被要求离开教堂。

How long is each service?

Each service will be kept to a maximum of 1 hour.

每场崇拜聚会时间多长?

每场聚会最长为一个小时。

Worship

  • NO singing is allowed. We encourage Gracians to sing in your heart.

敬拜赞美

  • 禁止唱歌。我们鼓励恩友可以在心里唱。

Movement / Safe Distancing Measures

  • No congregation or inter-mingling at the church premises is allowed.
  • Attendees must always limit their movements to the zones that they have been assigned to.
  • There will be dedicated washrooms and entry and exit routes for each zone. Everyone is expected to follow the directional instructions for their assigned zones.
  • After the on-site service, attendees will be dismissed row by row. Please follow the instructions given by the service leader. All attendees are expected to leave the church premises within 15 minutes after the service has ended.

移动/安全距离措施

  • 禁止在教堂内集会或彼此团契交集。
  • 与会者必须时刻将他们的活动限制在他们被分配的区域内。
  • 每个区域都有专用洗手间和进出路线。每个人都要按照指定区域的方向指示去做。
  • 现场聚会结束后,将逐排离场。请按照讲台上主礼人的指示做。所有出席者必须在聚会结束后15分钟内离开教堂。

Holy Communion

  • You will collect your own Holy Communion emblems on your way into the service halls and dispose the cups in the bins provided on your way out after service.

圣餐

  • 您将在进入礼堂之前领取自己的圣餐的饼与杯,并在聚会后将杯子扔进所提供的垃圾箱中。

Tithes & Offering

  • You are strongly encouraged to give your tithes and offerings via PayNow or other contactless means. For more information, please visit https://www.graceaog.org/giving/ . Alternatively, you can deposit your tithes and offerings in the offering boxes placed at the exits of the service halls.

什一奉献与其他奉献

  • 我们鼓励您通过PayNow或其他无接触式方式献上您的什一奉献和其他奉献。更多信息,请浏览https://www.graceaog.org/giving/。或者,您也可以将您的什一奉献和其他奉献放入放在礼堂出口的奉献箱中。

Will the café be open?

  • In view of the current restrictions, the cafés at both Grace@Tanglin and Grace@BukitBatok will remain closed until further notice.

咖啡座是否开放?

  • 鉴于目前的限制,恩典堂@东陵及恩典堂@武吉巴督的咖啡座将继续关闭,直至另行通知。

Can we park in church when we attend the on-site services?

  • Basement parking is available at Grace@Tanglin.
  • No parking is allowed at Grace@BukitBatok. Please park at the nearby HDB carparks.

我们参加现场聚会的时候可以把车停放在教堂吗?

  • 恩典堂@东陵的地下停车场开放。
  • 恩典堂@武吉巴督的停车场关闭。请使用附近组屋区的停车场。

> TICKETING

> 入场票

When can I start booking my ticket?

  • Tickets will be available for booking at https://www.tickettailor.com/events/gaog on Friday, 12 noon, for the church services for the same weekend.Ticket booking will close when all tickets have been booked, or up till the actual service time, whichever is earlier.

我什么时候可以开始预订入场票?

  • 每逢星期五中午12点,可以在 https://www.tickettailor.com/events/gaog 预订同一周末的教会崇拜聚会。当所有入场票已预订完毕或已到聚会时间 (以较早者为准),则会停止预订。

How many tickets can I book for each service?

  • As tickets are limited, please do not book them unless you are able to attend the service. And we urge you to only book the number of tickets that you require.

每场聚会我可以预订几张票?

  • 由于入场票数有限,因此除非您能够出席现场聚会,否则请不要预订。我们建议您只预订您所需要的票数。

How can I be sure that I have booked my tickets successfully?

  • You will receive an email confirmation and a copy of your tickets if your booking is successful.You are required to show and have your tickets scanned before you can be admitted into the service hall. Other forms of verification such as your mobile number may be required.
  • Please note that all tickets will be considered void 5 minutes after the service has started.

我如何知道我已经成功订到了入场票?

  • 如果您订票成功,您将收到一封电子邮件,其中含有一份入场票副本。在进入礼堂之前,您需要出示您的入场票并扫描。您可能还需要进行其他形式的验证,例如提供您的手机号码。
  • 请注意,所有入场票将在聚会开始5分钟后作废。

What if I feel unwell and/or cannot make it for service at the last minute? Will I be penalised? Or can I transfer my ticket to someone else?

For contact tracing reasons, tickets are NOT TRANSFERABLE.

  • Please email us at ticketing@graceaog.orgat least 24 hours prior to the service if you need to cancel your tickets so that we can release them to others who wish to attend the service.
  • Given the limited seats available, every seat matters. If there are no-shows, you may be disallowed from future bookings.
  • However, we understand that last minute unforeseen situations may crop up. And if you were caught in one of those situations and could not attend the service, do drop us a short explanation at ticketing@graceaog.org to let us know!
  • Please stay at home if you feel unwell on the day of the on-site service. Just drop us a short explanation at ticketing@graceaog.org to let us know!

如果我临时身体不适或无法出席聚会怎么办?我会被罚吗?我可以把我的入场票转让给他人吗?

由于联系追踪的缘故,入场票禁止转让。

  • 如果您要取消您所订的票,请在聚会开始的24小时之前发送电邮至ticketing@graceaog.org,以便我们可以将票发放给其他想要出席聚会的人。
  • 由于座位有限,因此每个座位都很重要。如果缺席,您可能会被取消以后订票的资格。
  • 然而,我们明白有时会发生临时状况。如果您因临时状况而不能参加聚会的话,请发送电邮至ticketing@graceaog.org,提供一个简短的解释,让我们知道!
  • 若您在实体聚会当天感到身体不适,只需发送电邮至ticketing@graceaog.org告诉我们原因,通知我们!

I am helping some elderly members to book the tickets, but I will not be attending the service with them. How can they prove that they have tickets to attend the service?

You can send the screenshots of the tickets to them to show to the usher at the door for verification. Please ensure that the screenshots are clear and visible.

我正在帮一些年长的会友订票,但是我将不会和他们一起去参加聚会。他们如何证明他们有入场票?

您可以将电子入场票截图发给他们,让在入口处的服侍人员核实。请确保截图清晰可见。

I could not book any tickets online. Can I still watch the service online?

Due to limited resources, for services that have resumed on-site, they will no longer be available online. However, you can still tune in to catch our other services which are available online. Our online service timings can be found at https://www.graceaog.org/grace-church-services/ .

我在网上订不到票。我是否还可以参加在线聚会?

由于资源有限,已经恢复的实体聚会将不会继续进行在线聚会。不过,您仍然可以参加我们其他的在线聚会。您可以在https://www.graceaog.org/grace-church-services/ 查看我们的在线聚会时间。

I could not book any tickets online. Can I come to church to wait and see if there are empty seats?

Admission to our on-site services is strictly by a valid ticket. As it is mandatory for the church to adhere to the restricted capacity, walk-ins without a valid ticket are strictly not allowed. Therefore, we do not advise anyone to come to church without a valid ticket.

If you cannot get the tickets this round, we encourage you to continue trying to book the tickets for the next service. Alternatively, you can continue to catch our other services which are still available online. Our online service timings can be found at https://www.graceaog.org/grace-church-services/ .

我在网上订不到票。我是否可以去教堂等待,看看是否有空位?

我们的现场聚会仅限持有有效入场票者进入聚会所。由于教会必须遵守限制入场人数的规定,禁止没有有效入场票者擅自入场。因此,我们不建议没有有效入场票的人来教堂。

如果您这一次订不到票,我们鼓励您尝试预订下一场聚会的入场票。或者,您可以继续参加我们其他崇拜的在线聚会。您可以在https://www.graceaog.org/grace-church-services/ 查看我们的在线聚会时间。

I don’t know how to book the tickets online. Where can I get help?

You may wish to get your friends and family members to book the tickets on your behalf. They can then send you screenshots of the tickets to you to show to the usher at the door when you come for service.

You may also call the church mainline at 64100800 during office hours and our staff will be glad to assist you.

我不知道如何上网订票。我可以如何得到帮助?

您可以让您的朋友和家人帮您订票。然后他们会把入场票的截图发送给您。当您来聚会时,请在入口处将图片给服事人员查看。

您也可以在办公时间致电教会办公电话 64100800,我们的同工将乐意为您提供协助。

> OTHERS

> 其他

Which services would resume on-site?

Please refer to https://www.graceaog.org/grace-church-services/ for information about our on-site and online services.

恢复实体崇拜的聚会有哪些?

您可以在 https://www.graceaog.org/grace-church-services/ 上查阅我们的实体和在线的聚会时间。

When will the other services be resumed on-site?

Given the current capacity restrictions and limited resources, we will resume our on-site services progressively. Priority will be given to our elderly Gracians, mainly from the Mandarin and dialect congregations, as well as those who may have difficulty with online engagement such as our youths.

We are constantly monitoring the government advisories and we will resume our other services in due course, and these will be announced as and when appropriate.

其他崇拜什么时候恢复现场聚会?

鉴于现在可容纳的人数及资源有限,我们会逐步恢复现场聚会。我们会优先考虑主要来自华语和方言聚会的年长的恩友,以及那些有困难参加在线聚会的人,例如我们的青少年。

我们正在时刻关注政府的规定,我们将在适当的时候恢复我们其他崇拜的聚会。我们将在适当的时候公布相关消息。

Who is allowed to attend on-site services?

Everyone with a valid ticket can attend our on-site services. However, we would encourage you to discuss with your family and/or your employers (eg. you are a domestic helper) and other stakeholders that you have gotten their approval and blessings to return to on-site church services.

The decision to attend service is a personal one and the church will not be held liable. Gracians can continue to tune in to our other online services if they are not ready to attend on-site church services.

谁可以参加现场聚会?

凡持有有效入场票的人都可以参加我们现场聚会。但是,我们鼓励您可以先与你的家人和/或您的雇主(例如:您是一位家庭帮佣),以及其他与您相关之人进行沟通,得到他们让您回到现场聚会的允许和祝福。

参加聚会是个人决定,教会不承担任何责任。如果恩友还没有准备好参加现场教会聚会,他们可以继续参加我们其他的在线聚会。

Can I invite my pre-believing friend?

You may invite your pre-believing friends to our on-site services. However, please ensure that you book and secure a valid ticket for each of your pre-believing friends for the service which you intend to attend.

我是否可以邀请还未信主的朋友出席?

您可以邀请您还未信主的朋友参加我们的现场聚会。但是,请确保您为您的朋友成功订到您想带他/她参与的那一场聚会的有效入场票。

Where would the on-site services be held?

The on-site services will be held at either Grace@Tanglin or Grace@BukitBatok.

现场聚会在哪里举行?

现场聚会将在恩典堂@东陵或恩典堂@武吉巴督举行。