FAQs for Resumption of On-site Services
有关恢复现场聚会的常见问题

For Phase 2 (Heightened Alert) from 22 July to18 August 2021, we will be suspending all our on-site services EXCEPT for Mandarin and Hokkien Services.

在这第二阶段(高度戒备)时期(从7月22日至8月18日),除了华语和闽南语崇拜,我们所有的崇拜将仅提供在线聚会。

Section A: ADMISSION CRITERIA

Who can attend the on-site church services?

During this Phase 2 (Heightened Alert) period from 22 July to 18 August 2021, all our congregational worship services will be held ONLINE except for our Mandarin and Hokkien Services, which will continue on-site at either Grace@Tanglin or Grace@BukitBatok.

ONLY FULLY VACCINATED attendees (2 weeks after final dose of MOH-approved vaccine) will be allowed to attend our on-site Mandarin and Hokkien Services.

All attendees to our ON-SITE services must present a valid ticket and proof of their vaccination status via their TraceTogether token or mobile app.

*Check our service timings here and Section C: Ticketing information below.

For the safety of fellow attendees, Grace Assembly reserves the right to deny entry for individuals who do not produce a valid ticket and proof of vaccination.

What do I need to bring to show proof of vaccination?

  • For faster admission into the church premises, please have your mobile device with the TraceTogether app or the physical token ready. Proof of vaccination is available on your TraceTogether App or token.
  • Proof of vaccination is on eservices.healthhub.sg ,which is also available via your SingPass App.
  • Vaccination cert from – www.notarise.gov.sg

Definitions

Fully Vaccinated

Individuals who have completed the full vaccination regime of an approved vaccine (Pfizer-BioNTech/Comirnaty or Moderna) by a recognised vaccine provider, and has sufficient time (at least 14 days after final dose) to develop sufficient protection.

For more information, refer to here.

A部分: 入场条件

谁可以参加现场的教堂聚会?

在这第二阶段(高度戒备)期间 (从7月22日至8月18日),除了华语和闽南语崇拜,我们所有的崇拜将仅提供在线聚会

我们只允许已经接种全剂量受批准的疫苗的会友(在接种最后一剂卫生部批准的疫苗后14天)参加我们的现场华语及闽南语聚会。

所有会友必须出示有效入场票及相关疫苗接种证明(通过“合力追踪”手机应用程序或便携器)才能入场参与现场崇拜聚会。

*在这里查看我们的聚会时间,和查阅C部分:入场票

为了所有与会者的安全,恩典堂有权拒绝未能出示有效入场票和相关疫苗接种证明的个人进入聚会所。

我需要携带什么证明我已经接种了疫苗?

  • 为了更快进入聚会所,请准备好您的“合力追踪”手机应用程序或便携器。您的应用程序或便携器也会有您的疫苗接种证明。
  • eservices.healthhub.sg的疫苗接种证明,在您手机的“SingPass”应用程序中也会显示。
  • 来自www.notarise.gov.sg的疫苗接种证明

定义

全剂量接种

已完成获得批准并受认可的疫苗供应商疫苗(辉瑞或莫德纳)的全部接种制度,并有足够时间(最终剂量后至少14天)对身体产生足够保护作用。

更多详情,请参考此处

Section B: GENERAL INFORMATION

What precautions would be taken to ensure the safety of our members?

The church has submitted our safe management plans and received the necessary approval from MCCY for our on-site services to resume at both Grace@Tanglin and Grace@BukitBatok.

Hand sanitisers will be made available throughout the church premises for anyone to use.

The service halls and areas with high touchpoints will be cleaned and disinfected after each service.

To enter the church premises, all attendees are required to go through mandatory temperature checks and to scan SafeEntry using only either the TraceTogether token or the mobile app.

Anyone with a temperature reading of 37.4°C and above or found to be unwell, will be asked to leave the church premises. His / her companions will be required to leave as well.

Everyone must wear a mask, and to observe safe distancing measures at all times. They are also reminded to maintain a high level of personal hygiene with regular hand-washing.

How long is each service? Which services would resume on-site?

The duration of each service will be kept as short as possible, not exceeding 1.5 hours.

Please click here for information about our on-site and online services.

Worship

Singing is NOT allowed under the prevailing advisory, and masks must be worn at all times.

Movement / Safe Distancing Measures

No congregation or inter-mingling at the church premises is allowed.

Attendees must always limit their movements to the zones that they have been assigned to.

There will be dedicated washrooms, and entry / exit routes for each zone. Everyone is expected to follow the directional instructions for their assigned zones.

To prevent crowding, reporting times may be staggered to admit attendees for the services.

After the on-site service, attendees will be dismissed row by row. Please follow the instructions given by the service leader. All attendees are expected to leave the church premises within 15 minutes after the service has ended.

Holy Communion

You will collect your own Holy Communion emblems on your way into the service halls and dispose the cups in the bins provided on your way out after service.

Tithes & Offering

You are strongly encouraged to give your tithes and offerings via PayNow or other contactless means. For more information, please visit https://www.graceaog.org/giving/ .

Alternatively, you can deposit your tithes and offerings in the offering boxes placed at the exits of the service halls

Will the café be open?

In view of the current restrictions, the cafés at both Grace@Tanglin and Grace@BukitBatok will remain closed until further notice.

Will the Cry Room be open?

The Cry Rooms at both Grace@Tanglin and Grace@BukitBatok will remain closed until further notice.

Can we park in church when we attend the on-site services?

Basement parking is available at Grace@Tanglin.

No parking is allowed at Grace@BukitBatok. Please park at the nearby HDB carparks.

B部分: 一般信息

我们将采取什么预防措施来确保我们会友的安全?

教会已经向MCCY(新加坡文化、社区及青年部)提交了我们的安全管理计划,并获得了所需要的批准,可以在恩典堂@东陵和恩典堂@武吉巴督恢复现场聚会所需要的批准。

所有聚会场地都将提供消毒洗手液供所有人使用。

每场聚会结束后,礼堂和接触点高的地方都会进行清洁及消毒。

所有出席者必须经过强制性体温测量,并在进入教堂时扫描“安全入口”(SafeEntry)。所有崇拜场所将只允许使用“合力追踪”便携器或手机应用程序进行安全签到。

任何体温为37.4℃ 及以上或发现身体不适者,将被要求离开教堂。陪同他的人也必须离开。

所有人都必须戴口罩,并时刻遵守安全距离措施,并注意保持高度的个人卫生,勤洗手。

每场崇拜聚会时间多长?恢复现场崇拜的聚会有哪些?

每场聚会最长为一个半小时。

点击此处查阅我们的现场和在线的聚会时间。

敬拜赞美

鉴于目前的限制,需要时刻戴好口罩,并禁止唱歌。

移动/安全距离措施

禁止在教堂内集会或彼此团契交集。

与会者必须时刻将他们的活动限制在他们被分配的区域内。

每个区域都有专用洗手间和进出路线。每个人都要按照指定区域的方向指示去做。

为了避免拥挤现象,与会者也可能分不同时间抵达并入席。

现场聚会结束后,将逐排离场。请按照讲台上主礼人的指示做。所有出席者必须在聚会结束后15分钟内离开教堂。

圣餐

您将在进入礼堂之前领取自己的圣餐的饼与杯,并在聚会后将杯子扔进所提供的垃圾箱中。

什一奉献与其他奉献

我们鼓励您通过PayNow或其他无接触式方式献上您的什一奉献和其他奉献。更多信息,请浏览https://www.graceaog.org/giving/

或者,您也可以将您的什一奉献和其他奉献投进放入放在礼堂出口的奉献箱中。

咖啡座是否开放?

鉴于目前的限制,恩典堂@东陵及恩典堂@武吉巴督的咖啡座将继续关闭,直至另行通知。

育婴室是否开放?

鉴于目前的限制,恩典堂@东陵及恩典堂@武吉巴督的育婴室将继续关闭,直至另行通知。

我们参加现场聚会的时候可以把车停放在教堂吗?

恩典堂@东陵的地下停车场开放。

恩典堂@武吉巴督的停车场关闭。请使用附近组屋区的停车场。

Section C: TICKETING

When can I start booking my ticket?

Unless specified, tickets will be available for booking at https://www.tickettailor.com/events/gaog on Friday, 12 noon, for the church services for the same weekend.

Ticket booking will close when all tickets have been booked, or up till the actual service time, whichever is earlier.

How many tickets can I book for each service?

Every attendee will require a ticket, even for children.

As tickets are limited, please do not book them unless you are able to attend the service. And we urge you to only book the number of tickets that you require.

How can I be sure that I have booked my tickets successfully?

You will receive an email confirmation with instructions that you need to take note of, and a copy of your tickets if your booking is successful.

You are required to show and have your tickets scanned before you can be admitted into the service hall. Other forms of verification such as your mobile number may be required.

Please note that all tickets will be considered void 5 minutes after the service has started.

What if I cannot make it for service at the last minute? Will I be penalised?

Please email us at ticketing@graceaog.org at least 24 hours prior to the service if you need to cancel your tickets so that we can release them to others who wish to attend the service.

Given the limited seats available, every seat matters. If there are no-shows, you may be disallowed from future bookings.

However, we understand that last minute unforeseen situations may crop up. And if you were caught in one of those situations and could not attend the service, do drop us a short explanation at ticketing@graceaog.org to let us know!

I am helping some elderly members to book the tickets, but I will not be attending the service with them. How can they prove that they have tickets to attend the service?

You can send the screenshots of the tickets to them to show to the usher at the door for verification. Please ensure that the screenshots are clear and visible.

I could not book any tickets. Can I still watch the service online?

Due to limited resources, only selected services will be available online. Information about our online service can be found at https://www.graceaog.org/grace-church-services/ .

I could not book any tickets. Can I come to church to wait and see if there are empty seats?

Admission to our on-site services is strictly by a valid ticket and attendees are subjected to admission criteria as set out in Section A.

As it is mandatory for the church to adhere to the restricted capacity, walk-ins without a valid ticket are strictly not allowed.

Therefore, we do not advise anyone to come to church without a valid ticket.

If you cannot get the tickets this round, we encourage you to continue trying to book the tickets for the next service.

Alternatively, you can continue to catch our other services which are still available online. Our online service timings can be found at https://www.graceaog.org/grace-church-services/.

I don’t know how to book the tickets online. Where can I get help?

You may wish to get your friends and family members to book the tickets on your behalf. They can then send you screenshots of the tickets to you to show to the usher at the door when you come for service.

You may also call the church mainline at 64100800 during office hours and our staff will be glad to assist you.

C部分: 入场票

我什么时候可以开始预订入场票?

除非另有说明,否则可以在每个星期五中午12点,通过https://www.tickettailor.com/events/gaog 预订同一周末的教会崇拜聚会。当所有入场票已预订完毕或已到聚会时间 (以较早者为准),则会停止预订。

每场聚会我可以预订几张票?

每一位出席者都需要凭票入场,包括儿童。

由于入场票数有限,因此除非您确定能够出席现场聚会,否则请不要预订。我们建议您只预订您所需要的票数。

我如何知道我已经成功订到了入场票?

如果您订票成功,您将收到一封电子邮件,其中含有您必须注意的事项和一份入场票副本。在进入礼堂之前,您需要出示您的入场票并扫描。您可能还需要进行其他形式的验证,例如提供您的手机号码。

请注意,所有入场票将在聚会开始5分钟后作废。

如果我临时身体不适或无法出席聚会怎么办?我会被罚吗?我可以把我的入场票转让给他人吗?

由于联系追踪的缘故,因此禁止转让入场票。

如果您要取消您所订的票,请在聚会开始的24小时之前发送电邮至ticketing@graceaog.org,以便我们可以将票发放给其他想要出席聚会的人。

由于座位有限,因此每个座位都很重要。如果缺席,您可能会被取消以后订票的资格。

然而,我们明白有时会发生临时状况。如果您因临时状况而不能参加聚会的话,请发送电邮至ticketing@graceaog.org,提供一个简短的解释,让我们知道!

若您在现场聚会当天感到身体不适,只需发送电邮至ticketing@graceaog.org告诉我们原因,通知我们!

我正在帮一些年长的会友订票,但是我将不会和他们一起去参加聚会。他们如何证明他们有入场票?

您可以将电子入场票截图发给他们,让在入口处的服事人员核实。请确保截图清晰可见。

我订不到票。我是否还可以参加在线聚会?

由于资源有限,我们仅为一些崇拜提供在线聚会。您可以在https://www.graceaog.org/grace-church-services/ 查看我们的在线聚会讯息。

我订不到票。我是否可以去教堂等待,看看是否有空位?

我们的现场聚会仅限持有有效入场票者参加,同时与会者必须遵循在A部分中的入场条件。

由于教会必须遵守限制入场人数的规定,禁止没有有效入场票者擅自入场。因此,我们不建议没有有效入场票的人来教堂。

如果您这一次订不到票,我们鼓励您尝试预订下一场聚会的入场票。或者,您可以继续参加我们其他崇拜的在线聚会。您可以在https://www.graceaog.org/grace-church-services/ 查看我们的在线聚会时间。

我不知道如何上网订票。我可以如何得到帮助?

您可以让您的朋友和家人帮您订票。然后他们会把入场票的截图发送给您。当您来聚会时,请在入口处将图片给服事人员查看。

您也可以在办公时间致电教会办公电话 64100800,我们的同工将乐意为您提供协助。