FAQs for Resumption of On-site Services
For Phase 2 (Heightened Alert) from 22 July to18 August 2021, we will be suspending all our on-site services EXCEPT for Mandarin and Hokkien Services.
Section A: ADMISSION CRITERIA
During this Phase 2 (Heightened Alert) period from 22 July to 18 August 2021, all our congregational worship services will be held ONLINE except for our Mandarin and Hokkien Services, which will continue on-site at either Grace@Tanglin or Grace@BukitBatok.
ONLY FULLY VACCINATED attendees (2 weeks after final dose of MOH-approved vaccine) will be allowed to attend our on-site Mandarin and Hokkien Services.
All attendees to our ON-SITE services must present a valid ticket and proof of their vaccination status via their TraceTogether token or mobile app.
*Check our service timings here and Section C: Ticketing information below.
For the safety of fellow attendees, Grace Assembly reserves the right to deny entry for individuals who do not produce a valid ticket and proof of vaccination.
- For faster admission into the church premises, please have your mobile device with the TraceTogether app or the physical token ready. Proof of vaccination is available on your TraceTogether App or token.
- Proof of vaccination is on eservices.healthhub.sg ,which is also available via your SingPass App.
- Vaccination cert from – www.notarise.gov.sg
Individuals who have completed the full vaccination regime of an approved vaccine (Pfizer-BioNTech/Comirnaty or Moderna) by a recognised vaccine provider, and has sufficient time (at least 14 days after final dose) to develop sufficient protection.
For more information, refer to here.
Section B: GENERAL INFORMATION
The church has submitted our safe management plans and received the necessary approval from MCCY for our on-site services to resume at both Grace@Tanglin and Grace@BukitBatok.
Hand sanitisers will be made available throughout the church premises for anyone to use.
The service halls and areas with high touchpoints will be cleaned and disinfected after each service.
To enter the church premises, all attendees are required to go through mandatory temperature checks and to scan SafeEntry using only either the TraceTogether token or the mobile app.
Anyone with a temperature reading of 37.4°C and above or found to be unwell, will be asked to leave the church premises. His / her companions will be required to leave as well.
Everyone must wear a mask, and to observe safe distancing measures at all times. They are also reminded to maintain a high level of personal hygiene with regular hand-washing.
Singing is NOT allowed under the prevailing advisory, and masks must be worn at all times.
No congregation or inter-mingling at the church premises is allowed.
Attendees must always limit their movements to the zones that they have been assigned to.
There will be dedicated washrooms, and entry / exit routes for each zone. Everyone is expected to follow the directional instructions for their assigned zones.
To prevent crowding, reporting times may be staggered to admit attendees for the services.
After the on-site service, attendees will be dismissed row by row. Please follow the instructions given by the service leader. All attendees are expected to leave the church premises within 15 minutes after the service has ended.
You will collect your own Holy Communion emblems on your way into the service halls and dispose the cups in the bins provided on your way out after service.
You are strongly encouraged to give your tithes and offerings via PayNow or other contactless means. For more information, please visit https://www.graceaog.org/giving/ .
Alternatively, you can deposit your tithes and offerings in the offering boxes placed at the exits of the service halls
In view of the current restrictions, the cafés at both Grace@Tanglin and Grace@BukitBatok will remain closed until further notice.
The Cry Rooms at both Grace@Tanglin and Grace@BukitBatok will remain closed until further notice.
Basement parking is available at Grace@Tanglin.
No parking is allowed at Grace@BukitBatok. Please park at the nearby HDB carparks.
Section C: TICKETING
Unless specified, tickets will be available for booking at https://www.tickettailor.com/events/gaog on Friday, 12 noon, for the church services for the same weekend.
Ticket booking will close when all tickets have been booked, or up till the actual service time, whichever is earlier.
Every attendee will require a ticket, even for children.
As tickets are limited, please do not book them unless you are able to attend the service. And we urge you to only book the number of tickets that you require.
You will receive an email confirmation with instructions that you need to take note of, and a copy of your tickets if your booking is successful.
You are required to show and have your tickets scanned before you can be admitted into the service hall. Other forms of verification such as your mobile number may be required.
Please note that all tickets will be considered void 5 minutes after the service has started.
Please email us at email@example.com at least 24 hours prior to the service if you need to cancel your tickets so that we can release them to others who wish to attend the service.
Given the limited seats available, every seat matters. If there are no-shows, you may be disallowed from future bookings.
However, we understand that last minute unforeseen situations may crop up. And if you were caught in one of those situations and could not attend the service, do drop us a short explanation at firstname.lastname@example.org to let us know!
I am helping some elderly members to book the tickets, but I will not be attending the service with them. How can they prove that they have tickets to attend the service?
You can send the screenshots of the tickets to them to show to the usher at the door for verification. Please ensure that the screenshots are clear and visible.
Admission to our on-site services is strictly by a valid ticket and attendees are subjected to admission criteria as set out in Section A.
As it is mandatory for the church to adhere to the restricted capacity, walk-ins without a valid ticket are strictly not allowed.
Therefore, we do not advise anyone to come to church without a valid ticket.
If you cannot get the tickets this round, we encourage you to continue trying to book the tickets for the next service.
Alternatively, you can continue to catch our other services which are still available online. Our online service timings can be found at https://www.graceaog.org/grace-church-services/.
You may wish to get your friends and family members to book the tickets on your behalf. They can then send you screenshots of the tickets to you to show to the usher at the door when you come for service.
You may also call the church mainline at 64100800 during office hours and our staff will be glad to assist you.