• Grace Marriage Retreat 2024 is contracted to Actxplorer Pte Ltd as our appointed travel agent to source and liaise with hotels. They will collect registration data for the hotels as per the attached PDPA. They will also provide onsite assistance throughout the duration of the retreat.

• Please read their Terms and Conditions before registering.

• All registrants must be Gracians. exception is given to Migrant Domestic Worker (MDW) of your household only. (A Gracian is someone who attends our services and give to our church regularly in the last 3 months.)

• For this Marriage Retreat, we welcome spouses who are non-Gracian / pre-believer to register, however they will not be subsidized and not entitled to Senior subsidy too. You will have to top-up their retreat fees which the committee will write to you. (The onus is on you to inform your pre-believing spouse this is a church event, where there will be spiritual elements.)

• The Church reserves the rights to cancel / request for return of subsidy if fail to choose the “Service Attending” accurately.

• By the law of the land. “Non-adults” are not permitted to room with another “non-adult”. As such, for “non-adult” MUST room with another “adult” (i.e. their parents, guardians or a teen). By definition, an adult is someone who is aged 12 years and above as of 6 June 2024.

• Child below 21 years old is required to submit the Waiver form within 3 days of registration. The waiver form is an agreement to indemnify the Church (more details on the form). Your booking will be cancelled if we fail to receive any submission. No further notification will be sent to you.

• You will be responsible for providing accurate information on the registration portal and ensuring your passport is valid.

• Your registration is only valid upon full payment received with proof of registration and payment.

Any expenses caused by sickness, curtailment or cancellation during the retreat will be borne by the retreatant. To avoid unforeseen circumstances that may incur additional expenses, you are strongly encouraged to purchase your own Travel Insurance.

Amendment Fee:

An administrative fee of S$50 per person will be levied for any amendment after reservation has been acted upon, example when the list has been submitted to third party vendors. In the event, changes cannot be made, the booking will be deemed cancelled, and Cancellation fee applies.

The Church’s refund policy is as follows:

Email your request to retreat@graceaog.org.

• Please do NOT register until you have renewed your passport! We require a valid passport to book ferry tickets in advanced.

• If you encounter error when entering passport expiry dates, your passport may have failed the 6 months validity check.

• Do note that most countries require a valid passport of at least 6 months validity to enter.

Kindly check https://www.sindoferry.com.sg/visa-information if you will require a VISA to enter Batam. If you need one, you are strongly advised to apply for e-VoA as it will quicken our custom clearance at Batam.

Yes, please answer the questions truthfully! Some examples of how answers affect cost:

If you indicate that you are 65 years old & above OR a full time student between 13 and 30 years old, you will get a subsidy from the Church that is reflected in your invoice.

• Scroll up and review errors that appear in red. Make the correction and resubmit by clicking “Next”. Please do not click “Backspace” back to the previous page.

• If you want to edit your entry, please click on the “Number” (the steps) at the top of the booking page. It will bring you back to the appropriate step for correction.

• An acknowledgement SMS and/or email with your Registration Number will be sent to the main applicant. This Registration Number will used on subsequent correspondence.

• Please check your junk mail or search for Actxplorer if you can’t find the acknowledgement email. If you did not receive an acknowledgement SMS and/or email, please email retreat@graceaog.org, or call: Bee Lian at 64100804 (Adults) or Karen at  64100837 (Sparkle, Shine and R-AGE).

• Please print or keep the email as evidence of registration.

• Registration is only considered complete after receiving payment.

• If payment is not received by the end of the week of your registration, your registration will be invalid and your reservation will be released to others.

• Single rooms are not available for the Marriage Retreat. You must attend the retreat with your spouse.

• For youth, please approach the retreat committee or email aaron.kok@graceaog.org if you need assistance.

• The retreat briefing is scheduled on 26 May, 2-4pm at Grace@Tanglin, Galilee Hall.

• It is important for at least one person per booking to be present at the briefing.

• Boarding passes, name tags & lanyards will be distributed during the briefing.

• The express custom clearance procedure will be briefed on that day!

• Get to know the committee and meet your coach captain who will be your point of contact for the day itself.

• For technical and sales enquiry, please email to MRetreat-Youth@actxplorer.com or WhatsApp call/message to 80575016 stating “RE: GA MRetreat/Youth”

• For other enquiries, email retreat@graceaog.org or call Bee Lian at 64100804 (Adults) or Karen at 64100837 (Sparkle, Shine and R-AGE).